public transport driver insulting behavior

SALAM SIR,
AOA,I found your reference via web.I need a legal advice for a case which one of my freind has.If you consult me I will be grateful to you.
Case description mera aik dost jo ke govt teacher b hay aik din peshawar se apne ilaqay swat aaraha tha…jesey hi wo public transport ke zarye se safar ke iraday se adde me puhancha to us ne dekha ke coasters nahi hay aur bheerh jama hay .khair logo ki bheerh ko dekhti hay aik coaster waleney gaarhi aagey barhai aur kuch makhsoos logo ko under bitanay ke baad darwaza band kardiya awr kaha may nahi jawonga..akhir logo ke minnato awr ye tah paaney par ke 300 rupey har station keliye hogey usne darwaza kol diya.mera dost awr uska aik dost front seat mey beth gaye.thorey der baad conductor aaya awr unhey kaha aap log utar jaaye ye seat book hay.kisi ney pehlay se ye book ki hay.meredost ne kaha bhai teek hay lekin pehlay kyo nahi bataya ab jab may beth chuka ho bata rahay ho.ye jaiz nahi..khair wo uthar gaye awr coaster ki wo seat kisi awr ko dey de gaye.sath mey unhey beizzati se utar diya giya kaha ke hamarimarzi ham jis ko lejaye warna nahi…
mey aap sahiban se chand maamlat mey rahnumai chahta ho..
1.kya driver awr conductor par case ban sakta hay agar haa to kaha par awr konsey law ke under 2.mental torture awr arbitary mood ke ooper case hosakta hay ke nahi? 3.normal fare 280 hay wo 300 le raha tha awr nazdeek ya door par aik jese rate 300.. 4.izzate nafs ko majrroh kiya us ney plz help us in this regard waiting for ur kind response.